no Internet connection from Feb 13th

ParisaJ — Sat, 22 Feb 2025 22:02:57 GMT

From Feb 13th we have no Internet connection in Wimbledon area and some days before Sky agent said it would be fixed in 24hr but Sky couldn't fix it yet. When will it be fixed? How can I claim for compensation since my job is very internet dependent?

Re: no Internet connection from Feb 13th

caesarome — Sat, 22 Feb 2025 22:28:57 GMT

@ParisaJ

What shows here for you:

https://www.sky.com/help/servicestatus/your-services/broadband

When this issue is fixed you should quality for broadband compensation credit at £9.76 per day as per this:

https://www.sky.com/help/articles/auto-compensation

After you’ve told us your broadband and/or talk isn’t working at all, we have two full working days to fix it. If it’s not fixed, we’ll pay you £9.76 for each day until it is.

topic Re: no Internet connection from Feb 13th in Broadband

no Internet connection from Feb 13th

Re: no Internet connection from Feb 13th