topic Internet not working in Broadband

Internet not working

Abby1907 — Sat, 22 Feb 2025 20:22:55 GMT

Hi there, we have no internet at all

Re: Internet not working

Doc5907 — Sat, 22 Feb 2025 20:31:19 GMT

@Abby1907 wrote:
Hi there, we have no internet at all

@Abby1907 To begin with try checking if there are any outages in your area using following link.

https://www.sky.com/servicechecker

If this shows no issues you could try running the line test at the following link.

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet not working

Ad30 — Sat, 22 Feb 2025 20:31:48 GMT

Same here

Re: Internet not working

Daniel0210 — Sat, 22 Feb 2025 20:34:00 GMT

@Ad30

Try the advice in the post immediately above yours.

Re: Internet not working

Carlyhud — Sat, 22 Feb 2025 21:21:09 GMT

Same had no Internet since 3.50pm today it is terrible, got no tv and not Internet

Re: Internet not working

Chrisee — Sun, 23 Feb 2025 08:20:11 GMT

@Carlyhud use the steps explained in the earlier post in the thred.