topic Issues with broadband/wifi in Broadband

Issues with broadband/wifi

Tarinate — Sat, 22 Feb 2025 15:49:57 GMT

Connection keeps on going down. Multiple device keep on losing connection throughout the day. I have even connected three deco mesh boosters which aren't helping. Previously everything was fine (including the mesh boosters). Then I received a message from you stating that I need a new router. I fitted the new router and had issues immediately with multiple devices, so I reverted back to the old router,but the issues remain. I keep on testing online but it says everything is fine. When I called, the robot says that I have an issue with the home setup, but directs me back to your site that says everything is fine. Very frustrating since it clearly isn't fine

Re: Issues with broadband/wifi

Addie15 — Sun, 23 Feb 2025 09:59:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with broadband/wifi

Tarinate — Mon, 24 Feb 2025 18:41:14 GMT

Still no messages although I had an email saying that somebody replied.

I need this sorted as soon as possible as my contract is coming up and I need to look around for reliable providers

Re: Issues with broadband/wifi

Addie15 — Tue, 25 Feb 2025 11:18:44 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.