Internet not working

NivaRose — Sat, 22 Feb 2025 01:08:33 GMT

My router is on and all the lights are green but none of my devices in my house will connect to my Internet. It is behaving like there is no Internet connection. This is both for WiFi and Ethernet. I have tried to reset the router and my devices and its made no difference

Re: Internet not working

Fionacath — Sat, 22 Feb 2025 01:14:43 GMT

This is the same for me, what is going on sky?

Re: Internet not working

Daniel0210 — Sat, 22 Feb 2025 05:20:45 GMT

It could be overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep.

If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

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Internet not working

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Re: Internet not working