https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4918671#M468858 <P>Connected without internet according the the sky app there is no known issues with the broadband or wifi well obviously there is because my mums wifi and broadband isn't working and she lives next door to me</P> Fri, 21 Feb 2025 23:49:27 GMT Kelly205 2025-02-21T23:49:27Z https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4918671#M468858 <P>Connected without internet according the the sky app there is no known issues with the broadband or wifi well obviously there is because my mums wifi and broadband isn't working and she lives next door to me</P> Fri, 21 Feb 2025 23:49:27 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4918671#M468858 Kelly205 2025-02-21T23:49:27Z https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4918787#M468930 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4336841">@Kelly205</a>&nbsp;</P> <P>If a reboot doesn't fix it then try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Sat, 22 Feb 2025 05:54:39 GMT https://helpforum.sky.com/t5/Broadband/Connected-without-internet/m-p/4918787#M468930 caesarome 2025-02-22T05:54:39Z