https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4918287#M468780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3161898">@kcsayer</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 21 Feb 2025 16:24:47 GMT caesarome 2025-02-21T16:24:47Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4918286#M468779 <P>I have no internet connection, I had 2 red lights and restarted the router as per instructions in the app.&nbsp;<BR />no I have no light on the internet section and a red light on the last of the 4 lights.</P> Fri, 21 Feb 2025 16:24:09 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4918286#M468779 kcsayer 2025-02-21T16:24:09Z https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4918287#M468780 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3161898">@kcsayer</a>&nbsp;</P> <P>The first thing to check is this link to see if there are any outages in your area:<BR /><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Fri, 21 Feb 2025 16:24:47 GMT https://helpforum.sky.com/t5/Broadband/No-internet/m-p/4918287#M468780 caesarome 2025-02-21T16:24:47Z