topic Poor internet connection in Broadband

Poor internet connection

Paige40 — Fri, 21 Feb 2025 15:09:56 GMT

Hi,

we have recently had a new sky broadband installed however we aren't getting WiFi signal in half of our house and even when we do get it it's very temperamental. The only room we get good wifi is next to the hub. We have had sky internet before and never had a problem, it's only a small house.

Re: Poor internet connection

Addie15 — Sat, 22 Feb 2025 10:06:17 GMT

Hi there, @Paige40. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147