topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

Dave+Fortuna — Fri, 21 Feb 2025 13:10:00 GMT

I have sky max and although the speed is fine when working it cuts out very often, at least every hour we don't have WiFi. It has been doing this for weeks.

previously an engineer attended and said there was problems at the master socket with old/frayed connection so I have had the master socket moved to a different location but it still keeps happening.

this is overall a real problem and need someone to come and correct this

Re: Internet keeps dropping

Chrisee — Fri, 21 Feb 2025 14:19:04 GMT

@Dave+Fortuna you are not talking to Sky by posting in the forum but you do need their help,to escalate the isdue. So I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Internet keeps dropping

Lisa-P1987 — Fri, 21 Feb 2025 15:02:36 GMT

Thanks for escalating this. We’ve sent Dave+Fortuna an invite to chat.

Re: Internet keeps dropping

Addie15 — Sun, 23 Feb 2025 15:23:32 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.