topic No internet - VPN won't connect in Broadband

No internet - VPN won't connect

OliviaN27 — Fri, 21 Feb 2025 11:26:48 GMT

Hi, my VPN frequently drops off while I'm working from home due to having no Internet connection on our Sky wifi.

Please help as this is disrupting my work day and drops me out of calls on a daily basis.

I ran a test my broadband check and the result was everything is good, but that just isn't the case for my phone, my work laptop or my personal laptop. Even if only one device is connected, it is inconsistent. Thanks, Olivia

Re: No internet - VPN won't connect

Chrisee — Fri, 21 Feb 2025 13:31:57 GMT

@OliviaN27 check the lights on your Sky hub when you lose connection see https://www.sky.com/help/articles/hub-lights-explained-start. and follow thecsteps in thectrouble shooter.

Re: No internet - VPN won't connect

OliviaN27 — Sun, 23 Feb 2025 08:50:46 GMT

Thank you @Chrisee 🙂