topic Re: Ask for help in Broadband

Ask for help

AMIREBADI — Fri, 21 Feb 2025 04:55:09 GMT

I received the Sky TV product and the internet modem and I am waiting for the engineer to come to my house on February 35th to install. My first installment payment is April 4th. Now I have money in my account and I want to make the first payment so that I can also order the security camera and the doorbell to set everything up the day the engineer comes to install.

Re: Ask for help

caesarome — Fri, 21 Feb 2025 05:42:13 GMT

@AMIREBADI

I presume you mean February the 25th, if so that is still a few days away. You can't delay the billing either as the billing will start on the date you have been given.

Re: Ask for help

AMIREBADI — Fri, 21 Feb 2025 05:51:44 GMT

I don't want to delay, I want to pay now

Re: Ask for help

AMIREBADI — Fri, 21 Feb 2025 05:54:21 GMT

The person who set up my contract at the Shepherds Bush dealership told me that my main need is a security camera. They said that your internet device must be activated first, and you can order other products after paying the first installments.

Re: Ask for help

caesarome — Fri, 21 Feb 2025 05:56:00 GMT

If your services haven't been installed yet then your first bill wouldn't be created yet so you can't pay yet and in any case you should have setup a monthly payment method so it can be taken automatically from you each month. Paying it manually can lead to a number of problems if you get your timings wrong when sometimes it can see the payment not going towards the bill itself but added to the account as a credit and it can also see that the bill is paid twice.