Internet is down

Nduku95 — Fri, 21 Feb 2025 00:52:58 GMT

The Internet on the box is glowing orange, but when I check online it shows that everything is working normally.

Re: Internet is down

Daniel0210 — Fri, 21 Feb 2025 05:25:11 GMT

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the morning (7ish), use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

topic Internet is down in Broadband

Internet is down

Re: Internet is down