topic Re: Broadband not working in Broadband

Broadband not working

Sherilee — Fri, 21 Feb 2025 00:26:55 GMT

CR4 area broadband not.working, your service checker on the app says everything is working...but it's not. Have switched it off and waited and switched it back on. Still not working and what was all green lights is 3 green and orange in the middle.

Re: Broadband not working

Sellers — Fri, 21 Feb 2025 00:28:39 GMT

Same here in SM3.

Re: Broadband not working

Barry1977 — Fri, 21 Feb 2025 00:31:57 GMT

Same in sm4 area

Re: Broadband not working

Winkyng — Fri, 21 Feb 2025 00:49:33 GMT

Same here. In CR4 as well

Internet not working

Tee0911 — Fri, 21 Feb 2025 01:24:58 GMT

I live in the CR4 area and the internet is not working. I have switched off the Internet box for 30 seconds the power light and connection light is on green but the Internet light is on orange.

i've checked on the app and it says everything is working normal.

Re: Internet not working

Ineedinternet — Fri, 21 Feb 2025 01:28:11 GMT

Same same same. CR4 area not working

Re: Internet not working

Daniel0210 — Fri, 21 Feb 2025 05:37:03 GMT

If it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the morning (7am), use the below link to check to see if there are any problems or outages nearby https://www.sky.com/servicechecker

(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

This link providers information about the coloured lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start