topic Re: Internet keeps disconnecting at least every half an hour in Broadband

Internet keeps disconnecting at least every half an hour

Samanthaj1 — Thu, 20 Feb 2025 22:00:01 GMT

Internet hasn't worked fully for 3 days. My children have not been able to complete their work online down to this issue..

attest every half an hour the internet is going off

Re: Internet keeps disconnecting at least every half an hour

caesarome — Thu, 20 Feb 2025 22:10:29 GMT

@Samanthaj1

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.

Re: Internet keeps disconnecting at least every half an hour

stever5 — Thu, 20 Feb 2025 23:05:58 GMT

Same issue here

https://helpforum.sky.com/t5/Broadband/Internet-dropping-out-every-30-mins/td-p/4912485

Still unresolved.