https://helpforum.sky.com/t5/Broadband/broadband-and-tv-keep-dropping-out/m-p/4917544#M468581 <P>several times a day the router stops working and has to be rebooted. We never had this with our previous provider. When it does work the tv picture pixelates quite often. Not what I expected when I was convinced the move to Sky was a good idea.&nbsp;</P> Thu, 20 Feb 2025 21:10:44 GMT Paul2426 2025-02-20T21:10:44Z https://helpforum.sky.com/t5/Broadband/broadband-and-tv-keep-dropping-out/m-p/4917544#M468581 <P>several times a day the router stops working and has to be rebooted. We never had this with our previous provider. When it does work the tv picture pixelates quite often. Not what I expected when I was convinced the move to Sky was a good idea.&nbsp;</P> Thu, 20 Feb 2025 21:10:44 GMT https://helpforum.sky.com/t5/Broadband/broadband-and-tv-keep-dropping-out/m-p/4917544#M468581 Paul2426 2025-02-20T21:10:44Z https://helpforum.sky.com/t5/Broadband/broadband-and-tv-keep-dropping-out/m-p/4917738#M468653 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4335825">@Paul2426</a>&nbsp;check the lights on the hub when the connection goes down and use this troublecshooter&nbsp;<A href="https://www.sky.com/help/articles/hub-lights-explained-start" target="_blank">https://www.sky.com/help/articles/hub-lights-explained-start&nbsp;</A><SPAN>Problems with the line you use to connect will affect any isp using it so while it isnt down to Sky if you line has developed a fault but it needs fixing</SPAN></P> <P>&nbsp;</P> <P>The TV issues are probably separate to stream video you need a decent wifi connection free from interference somyou msy need a wifi booster or similar if using ethernet cable isn't practical. Sky will,supply one but they will charge you.</P> Fri, 21 Feb 2025 08:00:32 GMT https://helpforum.sky.com/t5/Broadband/broadband-and-tv-keep-dropping-out/m-p/4917738#M468653 Chrisee 2025-02-21T08:00:32Z