topic Re: WiFi issue in Broadband

WiFi issue

Arf1 — Thu, 20 Feb 2025 14:02:47 GMT

Run a test on the sky website, and it says states that everything is fine. But I don't have any internet on any device

Re: WiFi issue

Daniel0210 — Thu, 20 Feb 2025 14:13:01 GMT

@Arf1
If you haven’t done it already use the below link to check to see if there are any problems or outages nearby
https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

Re: WiFi issue

GKS — Thu, 20 Feb 2025 14:13:07 GMT

Neither do I. It went the day before yesterday, came back last night, and now it's gone again.

Re: WiFi issue

Daniel0210 — Thu, 20 Feb 2025 14:15:00 GMT

@GKS

The same reply applies to you too.

Re: WiFi issue

RMS2 — Thu, 20 Feb 2025 14:38:01 GMT

I am having same issues. Checked all the links and no issues indentified. Have followed online instructions to restart and still nothing. It's dropped out a few times over the last week now and it's really frustrating. Is there anything else I can try?

Re: WiFi issue

GKS — Thu, 20 Feb 2025 15:43:18 GMT

Mine's working now. It looks like the outage from the other day switched off my OpenReach box. If you're on OpenReach, unplug the box, leave it for a few minutes, then plug it back in and press the on/off switch. That should reset everything and hopefully get your internet back like it did mine.