topic Re: Teams calls freezing in Broadband

Teams calls freezing

Erdbeerfelder — Wed, 19 Feb 2025 12:06:29 GMT

Recently moved to Sky from BT and I am now having real difficulty using Teams. The program keeps freezing which never happened before. I've tried via two ethernet cables and using the booster but the problem keeps occuring.

Re: Teams calls freezing

Mr+Flibbles+86 — Thu, 20 Feb 2025 10:22:27 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Teams calls freezing

Tom-W19 — Wed, 26 Feb 2025 09:40:56 GMT

Hi there

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Re: Teams calls freezing

Erdbeerfelder — Wed, 26 Feb 2025 09:49:44 GMT

Hi, Could I get access to the last private chat as it had a link for me to do some more testing. I have not had the opportunity to run all the tests suggested and the problem has not been resolved.

Thanks.

Re: Teams calls freezing

Tom-W19 — Wed, 26 Feb 2025 10:11:45 GMT

Hi @Erdbeerfelder

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147