topic Compensation payment for failed broadband installation in Broadband

Compensation payment for failed broadband installation

jamesm80 — Wed, 19 Feb 2025 17:11:33 GMT

Hello

my broadband was due to be fitted last Thursday on 13 feb. Can you confirm when the £6 a day compensation will be paid? Will it be paid automatically or do I need to chase?

Re: Compensation payment for failed broadband installation

GD1 — Wed, 19 Feb 2025 17:13:49 GMT

@jamesm80 It's paid automatically within 30 days after service goes live. https://www.sky.com/help/home/broadband/policies-and-info/auto-compensation/articles/auto-compensation

Re: Compensation payment for failed broadband installation

SKY1992bf — Wed, 19 Feb 2025 17:14:44 GMT

@jamesm80 it'll be paid automatically to your sky account has credit but only from service goes live, this is so the amount owned can be correctly calculated