https://helpforum.sky.com/t5/Broadband/No-WiFi-connection/m-p/4915803#M468184 <P>Connection has dropped on my phone and laptop</P> Wed, 19 Feb 2025 10:20:49 GMT Anna13 2025-02-19T10:20:49Z https://helpforum.sky.com/t5/Broadband/No-WiFi-connection/m-p/4915803#M468184 <P>Connection has dropped on my phone and laptop</P> Wed, 19 Feb 2025 10:20:49 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-connection/m-p/4915803#M468184 Anna13 2025-02-19T10:20:49Z https://helpforum.sky.com/t5/Broadband/No-WiFi-connection/m-p/4915805#M468186 <P>If a reboot of your broadband hub at the mains doesn't bring it back to life then the&nbsp;<SPAN>first thing to check is this link to see if there are any outages in your area:</SPAN></P> <P><A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A></P> <P><BR />If there isn't try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> Wed, 19 Feb 2025 10:25:39 GMT https://helpforum.sky.com/t5/Broadband/No-WiFi-connection/m-p/4915805#M468186 caesarome 2025-02-19T10:25:39Z