topic Re: WiFi issues in Broadband

WiFi issues

Pt11 — Sun, 16 Feb 2025 15:19:36 GMT

I’m not getting WiFi in all rooms and I have the enhanced wall to wall guarantee. How do you actually speak to someone to discuss the options and solve it?

Re: WiFi issues

Addie15 — Mon, 17 Feb 2025 08:29:56 GMT

Hi there, @Pt11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issues

Addie15 — Wed, 19 Feb 2025 08:30:47 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi issues

Pt11 — Wed, 19 Feb 2025 08:33:40 GMT

I never had a notification of a reply. I still need help.