topic Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit in Broadband

Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

MRobinson — Thu, 31 Oct 2024 08:33:22 GMT

Hi, I have a Watchman SENSiT Smart WiFi Tank Level Monitoring Kit and it will not connect to my broadband. I have disabled 5GHz on the router but still no luck connecting to the dongle. The tank sensor and dongle have worked on the installers Broadband but not on my sky broadband.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

TimmyBGood — Thu, 31 Oct 2024 09:24:52 GMT

@MRobinson

For a white Sky Max Hub you'll probably need to reduce the wireless security level from WPA3 to WPA2-PSK using the Hub admin settings in the My Sky app.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

MRobinson — Thu, 31 Oct 2024 09:36:28 GMT

Thanks you for the guidance. My router is black so not sure if this still applies but when I can log onto it I will check the settings. Strangely my Hive and smart meter both work perfectly. Regards,

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

MRobinson — Thu, 02 Jan 2025 10:35:50 GMT

Hi Guys, so set security to WPA2 and my sensit app says No internet access when clearly there is. The sensors have been paired to another tank to test using an alternative broadband provider and worked. So not sure why my sky broadband is the issue here??

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

LisaMMS — Thu, 23 Jan 2025 10:32:53 GMT

I'm having the exact same issue. Black Sky hub and SENSIT oil monitor. Looking on the Kingspan site it sounds like it is incmpatible or at least some settings have rendered it incompatible. I'd suggest the Sky hub is pretty common in the domestic broadband market so this feels like an issue Kingspan must resolve. I've logged a support ticket.

Strangely when I first set it up (5 days ago) it connected fine and I had at least 2 days of connection to the sensor. Now it is not allowing me to connect to my Wifi network - not sure what has changed.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

TimmyBGood — Thu, 23 Jan 2025 11:26:04 GMT

@LisaMMS wrote:

I'd suggest the Sky hub is pretty common in the domestic broadband market

Sky Broadband supplies around six million properties, so yes. There will be a mixture of Q Hubs (2016 and approaching obsolescence), Sky Broadband Hubs (2019) and Sky Max Hubs (2023) plus some antiques.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

LisaMMS — Fri, 24 Jan 2025 12:20:52 GMT

The sensor manufacturer are suggesting my broadband repeater (Sky Booster) may be interfering. I'm running some tests.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

MRobinson — Fri, 24 Jan 2025 13:51:13 GMT

Whilst I do not have a booster I have resolved my issue. I turned of my Hive central heating controller. I then reset my senstit watchman which connected properly for the first time. I then turned on my hive. My tank senor stayed connected. A day later I could not reach my Hive - I turned my phone of and on again and it connected so I think this was purely coincidental. For the last few week both my wathcman senit and Hive heating are working fine. So my view is the Watchman had issue making the initial connection to the tank whilst the Hive was live. When the Hive was switched of the watchman could connect and subsequently stayed connected. If you don’t have Hive then maybe it is another WiFi related service that is stopping the initial connection to the tank. Also as an FYI whilst watchman says it doesn’t work on 5G it does.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

LisaMMS — Fri, 24 Jan 2025 14:33:36 GMT

I don't have Hive but I do have Nest so perhaps there is a similar conflict.

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

MRobinson — Fri, 24 Jan 2025 15:42:41 GMT

Try it let me know if it reslves the issue. Turn of Nest. Try and pair to your tank. If iot works leave it for 30 mins then turn on Nest

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

Phonebox — Mon, 27 Jan 2025 19:45:11 GMT

Has anyone else solved this issue? I have hive and turned it off but still not connecting

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

LunaM — Fri, 31 Jan 2025 13:40:34 GMT

Having the same issue with my Watchman SENSiT Smart WiFi Tank Level Monitoring Kit. I have Sky (black router SKY Q & x2 boosters) the device successfully pairs & then after a short time the red light flashes.

Have logged a support enquiry with Kingspan, but wondered if anyone had successfully resolved this issue?

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

Runingrufus — Fri, 31 Jan 2025 16:12:34 GMT

I had exactly the same issue. In my experience Kingspan will give you the standard - it doesn’t work with 5G enabled only 2.5G - NOT true. Check your security setting etc etc.

As per previous post turning of Hive seemed to allow watchman to connect and turning on hive afterwards did not cause issues.

I would recommend disabling ALL wifi connected devices e.g booster boxes, heating, cameras, TVs – try and get watchman to connect and then turn everything back on one by one.

I do however sometimes have to turn my phone of and on again (IT Crowd) to log onto my Hive – coincidence I feel

I wanted to paste some images just to show both watchman and Hive are working but apparently, I do not have permission to do so

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

Runingrufus — Fri, 31 Jan 2025 16:15:53 GMT

FYI for some reason I had to change my name - I was MRobinson now changed to runing rufus

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

Phonebox — Sun, 02 Feb 2025 20:33:31 GMT

Hi all. Finally got some sense from someone at Kingspan.

Apparently there are old usb kingspan dongles which run a v1.1 firmware (my one). These are now not compatible with some routers.

Kingspans updated dongles run a v2.2 firmware which I have been assured will sort the connection issue.

Mines arriving tomorrow so will report back!

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

Stag123 — Sun, 09 Feb 2025 20:58:33 GMT

Did you have any luck with this?

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

maybe+jb — Wed, 12 Feb 2025 19:33:39 GMT

Also interested whether this resolved your problem. I received my watchman sensit this morning and ... red light. I can see it is on my lan, and has an IP address, and I can ping it...

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

fancyabrew — Sun, 16 Feb 2025 22:27:53 GMT

Hmmmm Just tried setting up my sensit today and no joy. Flashing green light but it won't pair. Haven't had much of a chance to mess so haven't tried turning off my 2.4ghz network which is my first guess at what might be the issue. I have SkyQ but it's a EE router. Must admit the app is AWFUL so it's not giving much of a decent first impression with me! And kingspans trust pilot reviews are shocking bad!

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

fancyabrew — Tue, 18 Feb 2025 17:25:24 GMT

Had some time to fiddle today and managed to get the dongle to pair. I landed up having to turn off wifi6 and run the router in wifi5, so not ideal. Anyway doing that I could get the dongle to pair and I managed to setup my account. BUT after a very short time I get the red disconnected led on on the dongle so I have opened a ticket with kingspan. Really shonky bit of kit this, not holding out much hope so I expect I'll be returning it next week if it's not sorted! 🤬

Re: Watchman SENSiT Smart WiFi Tank Level Monitoring Kit

maybe+jb — Tue, 18 Feb 2025 17:27:42 GMT

I think there is another issue with their system right now. I have raised an issue with them already -- I can see that I have the sensit online, and it started out as red but goes green (and does upload). I have traced the connections it is making and I think their server is not always responding correctly.

For what it's worth, even though it was red after pairing for me if you leave it you may get a reading every 24 hours or so (and some periods of green). That's what's happening for me.