topic LOS on newly fitted wifi in Broadband

LOS on newly fitted wifi

Laurasmith28 — Tue, 18 Feb 2025 21:51:54 GMT

Had my Broadband upgraded today, engineer came out and was all good, remained very fast all day until now. LOS light is red and on the hub the internet & voice light is gone.

any suggestions?

done the diagnostics and all says it's ok!

Re: LOS on newly fitted wifi

Chrisee — Wed, 19 Feb 2025 07:17:26 GMT

@Laurasmith28 In all probability thecconnection the dngineer made between the internal fibre cable and the fibre cable from the street has failed which happens occasionally. You need to report the loss to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: LOS on newly fitted wifi

Addie15 — Wed, 19 Feb 2025 08:38:47 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Laurasmith28.