topic Re: Not all websites loading using the wifi in Broadband

Not all websites loading using the wifi

Nia7 — Tue, 18 Feb 2025 15:51:57 GMT

Hi, recently lots of websites won't work using devices connected to the WiFi. Seems really random. For example BBC weather fine but Strava not.

Affects all devices in the household

Please help!

Re: Not all websites loading using the wifi

caesarome — Tue, 18 Feb 2025 16:11:46 GMT

@Nia7

Have you tried rebooting your broadband hub, when you are not using the internet try leaving it off for 10 minutes before powering it back up then giving it a few minutes to finish loading up before trying again to access these websites.

Re: Not all websites loading using the wifi

Nia7 — Tue, 18 Feb 2025 19:12:37 GMT

We have switched the hub off and on but I'm not sure that's a reboot!?

Have you a link for how to do a reboot?

All websites and apps work when connected to a VPN but not when not connected.

Re: Not all websites loading using the wifi

Nia7 — Tue, 18 Feb 2025 19:15:28 GMT

Is there a number where I can speak to Sky about this to sort it quickly?

Re: Not all websites loading using the wifi

caesarome — Tue, 18 Feb 2025 19:39:44 GMT

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.