topic Having broadband issues in Broadband

Having broadband issues

Sjwhite — Tue, 18 Feb 2025 18:14:55 GMT

We recently renewed our contract with Sky and were sent a new hub to use. Ever since we have used the new hub, we now have dead wifi zones in areas of the house. We used to use a sky booster to connect these areas but this no longer works. We are also having an intermittent issue with our Sky Q box, saying you don't have Internet connection right now.

Re: Having broadband issues

Lisa-P1987 — Wed, 19 Feb 2025 10:13:12 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Having broadband issues

Sjwhite — Sun, 23 Feb 2025 12:11:41 GMT

New pod from Sky has sorted the dead wifi zones out but we are still getting the same message on the tv saying no Internet connection is available . We have a games console connected to the same tv and that has no problem connecting to the Internet