topic Openreach ONT isn't working in Broadband

Openreach ONT isn't working

Luke3man — Tue, 18 Feb 2025 17:35:50 GMT

Hi all

I've logged a problem with Sky about my Openreach ONT not working but wondered if anyone has a quick solution.

We only had it installed today and it worked fine for a few hours but now the ONT has no power. I've turned it off and on, reset it, tried different plugs and nothing has worked.

Any ideas?

Re: Openreach ONT isn't working

Lisa-P1987 — Wed, 19 Feb 2025 10:09:35 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Openreach ONT isn't working

Luke3man — Thu, 20 Feb 2025 12:52:10 GMT

Hi Lisa

An engineer is coming round tomorrow but we're not in. Could we rearrange please.

Re: Openreach ONT isn't working

Mr+Flibbles+86 — Thu, 20 Feb 2025 13:16:52 GMT

Thanks for escalating this. We’ve sent an invite to chat.