Our Internet keeps dropping out

TraceyClark — Tue, 18 Feb 2025 07:28:59 GMT

since Christmas our Internet keeps dropping out. The last 24 hours have been particularly bad.. we have reset router all the usual stuff, have woken up to no Internet again.. before I renew with you this month, can you please look into this.

Re: Our Internet keeps dropping out

Daniel0210 — Tue, 18 Feb 2025 07:56:10 GMT

@TraceyClark
This is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

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Our Internet keeps dropping out

Re: Our Internet keeps dropping out