topic Re: I cannot install SKYLGYDC on laptop in Broadband

I cannot install SKYLGYDC on laptop

SillyBilly1 — Mon, 17 Feb 2025 15:45:30 GMT

I am a new user and have spent 4 hours trying to install. I have installed on my Windows 7 PC and it works. I cannot install on my XP Pro laptop. If I do the usual it tests and fails the configuration saying 'failed to get the wireless settings'.

If I copy the PC configuration settings onto a USB flash drive and create a profile in XP it still doesn't function after a restart.

Can anyone advise. Is there a chat or email helpline as I am deaf and cannot use the phone?

Re: I cannot install SKYLGYDC on laptop

GD1 — Mon, 17 Feb 2025 16:00:34 GMT

@SillyBilly1 You don't "install" anything on your laptop, if you're not using ethernet then you connect over wifi.

BTW XP is well out of date now and needs to be updated.

Re: I cannot install SKYLGYDC on laptop

caesarome — Mon, 17 Feb 2025 16:12:59 GMT

@SillyBilly1

All you need to do is to get your laptop to search for all the wireless networks then select SKYLGYDC from the list that comes up:

Re: I cannot install SKYLGYDC on laptop

SillyBilly1 — Mon, 17 Feb 2025 16:27:01 GMT

I added the profile but nothing happens when I select it

If I create an access pointnit fails. I will list the messages I get shortly

Re: I cannot install SKYLGYDC on laptop

GD1 — Mon, 17 Feb 2025 16:33:40 GMT

@SillyBilly1 You shouldn't need to create anything on the laptop, if it has built in wifi you should see a wifi connector icon or access the network settings to find the relevant wifi signal.

Re: I cannot install SKYLGYDC on laptop

caesarome — Mon, 17 Feb 2025 17:19:38 GMT

@SillyBilly1

Follow this setup guide

Re: I cannot install SKYLGYDC on laptop

SillyBilly1 — Mon, 17 Feb 2025 17:28:26 GMT

When I went back to the laptop after resetting I was logged in on SKY!

Thanks for the help. I suspect that I had misread the password when doing it on the laptop and typed in a 1 when it was an i. My eyes aren't that good and when they hide what you are typing without an option to show it it is easily done:)