topic New superfast 150 NOT ! in Broadband

New superfast 150 NOT !

BrianWhite73 — Mon, 17 Feb 2025 16:39:50 GMT

New broadband 150 installed on the 10th. Nearly half speed now and drops out all the time. Can't manage apps on the phones. Also 1 laptop can't find the WiFi even after being hotspotted through a phone. Apparently 10 days of teething problems is OK

Re: New superfast 150 NOT !

Addie15 — Tue, 18 Feb 2025 08:35:27 GMT

Hi there, @BrianWhite73. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New superfast 150 NOT !

BrianWhite73 — Wed, 19 Feb 2025 10:02:59 GMT

I am at work but my partner is in

. Can you talk to her.

Please ring twice cause WiFi is dropping calls.

Also holidays and 3 of them using there phone data to surf !