topic Re: WiFi in Broadband

WiFi

Kim461 — Fri, 14 Feb 2025 11:09:20 GMT

My WiFi is not reaching all areas of our house. One of our cameras has not connected since yesterday. Despite running the tests it's not reaching all rooms. I've reset everything and nothing has improved?

Re: WiFi

Addie15 — Sat, 15 Feb 2025 09:05:03 GMT

Hi there, @Kim461. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi

Addie15 — Mon, 17 Feb 2025 09:05:34 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi

Vikki862 — Mon, 17 Feb 2025 09:21:04 GMT

I am having the same issues. My boy cannot play his console upstairs as it lags. I am trying to work from home right now and it keeps kicking me out my connection

Re: WiFi

Addie15 — Mon, 17 Feb 2025 10:11:48 GMT

Hi there, @Vikki862. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi

Vikki862 — Tue, 18 Feb 2025 19:37:09 GMT

Still not received any response

Re: WiFi

Kim461 — Tue, 18 Feb 2025 21:07:46 GMT

I'm sorry I've not had a resolution so how can you be downgrading this?

Re: WiFi

Chrisee — Wed, 19 Feb 2025 07:43:10 GMT

@Kim461 & @Vikki862 you need to start a chat with the escalation team by using the brightly coloured icon which should be on each page of the forum. If you cant see the icon try another browser or turn off any pop-up blockers.