https://helpforum.sky.com/t5/Broadband/Landline-and-emails/m-p/4913515#M467583 <P>I cant make or receive phone calls, if I dial out it rings but doesnt connect, I cant receive at all. i can send emails but cant receive them.</P> Mon, 17 Feb 2025 09:57:58 GMT Molly04 2025-02-17T09:57:58Z https://helpforum.sky.com/t5/Broadband/Landline-and-emails/m-p/4913515#M467583 <P>I cant make or receive phone calls, if I dial out it rings but doesnt connect, I cant receive at all. i can send emails but cant receive them.</P> Mon, 17 Feb 2025 09:57:58 GMT https://helpforum.sky.com/t5/Broadband/Landline-and-emails/m-p/4913515#M467583 Molly04 2025-02-17T09:57:58Z https://helpforum.sky.com/t5/Broadband/Landline-and-emails/m-p/4913531#M467588 <P>Ignore the fact it says this will test your broadband line so try&nbsp;<SPAN>running the line test here:</SPAN></P> <P><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is of no help give Sky a call to report it to them.</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4332625">@Molly04</a>&nbsp;wrote:<BR /> <P>&nbsp;i can send emails but cant receive them.</P> <HR /></BLOCKQUOTE> <P>Who is the emai account with and what is happening when you try to receive them ?</P> Mon, 17 Feb 2025 10:10:33 GMT https://helpforum.sky.com/t5/Broadband/Landline-and-emails/m-p/4913531#M467588 caesarome 2025-02-17T10:10:33Z