topic Re: INTERNET DROPPING OFF CONTINUOUSLY in Broadband

INTERNET DROPPING OFF CONTINUOUSLY

SteveM68 — Fri, 14 Feb 2025 10:18:06 GMT

My internet keeps dropping off continuously and it is really disruptive. I have to keep turning off the Broadband. I have Sky Ultrafast Plus broadband that I expected to get 145 mb/s but I am only getting 28.35 mb/s download on my phone. Sky says that I do not have a problem but I definately do.

Re: INTERNET DROPPING OFF CONTINUOUSLY

Addie15 — Sat, 15 Feb 2025 09:03:03 GMT

Hi there, @SteveM68. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: INTERNET DROPPING OFF CONTINUOUSLY

Addie15 — Mon, 17 Feb 2025 09:03:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.