topic Re: Internet keeps dropping in Broadband

Internet keeps dropping

Gregs18 — Sun, 16 Feb 2025 13:23:43 GMT

Since yesterday evening the internet has continuously dropped off, all lights go off on the router and then turn to orange for around 5-10 mins and then goes green. I have reset the router 5/6 times now and I ran a check on your service check yet it states the connection is fine but I'm sat looking at the router with all orange lights so it's not correct at all! There is clearly a problem with the main line as also appears other customers have posted today with the same issue. What is being done to rectify this issue?

Re: Internet keeps dropping

Addie15 — Mon, 17 Feb 2025 08:32:45 GMT

Hi there, @Gregs18. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet keeps dropping

Addie15 — Wed, 19 Feb 2025 08:33:21 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.