topic Re: Issues with broadband speeds in Broadband

Issues with broadband speeds

Liam020896 — Sun, 16 Feb 2025 14:35:12 GMT

My WiFi connection is always very slow lots of the time the sky tv is pixelated or completely freezes. I've done the speed checks and says it's ok however it appears to always drop out and has bad connection

please can you let me know how you can fix it.

Re: Issues with broadband speeds

Addie15 — Mon, 17 Feb 2025 08:31:38 GMT

Hi there, @Liam020896. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issues with broadband speeds

Addie15 — Wed, 19 Feb 2025 08:31:57 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.