topic Re: Speed dropping in Broadband

Speed dropping

Jujuka — Sun, 16 Feb 2025 18:16:31 GMT

Hello, No matter what i tried,where i did put my hub,cables are not tangled but the speed continues to drop off. When i did run the test it says error 'connection with your hub'. What can i do to make it better? Thank you

Re: Speed dropping

Addie15 — Mon, 17 Feb 2025 08:22:22 GMT

Hi there, @Jujuka . I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Speed dropping

Addie15 — Wed, 19 Feb 2025 08:33:41 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.