topic Re: WiFi Dropping in & Out in Broadband

WiFi Dropping in & Out

Sloggs — Tue, 11 Feb 2025 21:53:50 GMT

Hi, my WiFi has been dropping in and out over the last few weeks, getting progressively worse to the point II'm struggling to stream films, watch football on the red button. Can't seem to get hold of anyone & end up going round in circles on troubleshooting & virtual chat. Tried ringing and just got sent a link to all the steps I've already tried (changing WiFi channel, reboot, factory reset etc). Sound like a fault with the router but as it's intermittent it's not detecting any issues when carrying out the online tests. Anyone been in a similar scenario who can offer advice? Thanks, Gareth

Re: WiFi Dropping in & Out

Greenfingers001 — Wed, 12 Feb 2025 10:26:39 GMT

Hi there @Sloggs , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi Dropping in & Out

Addie15 — Sat, 15 Feb 2025 15:05:58 GMT

Update-We are closing this session now due to no further response for 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi Dropping in & Out

Sloggs — Sun, 16 Feb 2025 11:14:00 GMT

Hi, still having issues. Can you re-open the chat please?

Re: WiFi Dropping in & Out

Greenfingers001 — Sun, 16 Feb 2025 11:23:10 GMT

Hi there Sloggs , I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147