topic No internet or phone in Broadband

No internet or phone

ScottH99 — Sun, 16 Feb 2025 10:09:01 GMT

Hi.
we have lost all service - the internet is down and the phone line is disconnected.

Re: No internet or phone

caesarome — Sun, 16 Feb 2025 10:28:55 GMT

@ScottH99

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: No internet or phone

Ian+Teasdale — Sun, 16 Feb 2025 12:10:06 GMT

My Internet went down about 1hr ago. I reset the box as per the instructions and it came back on but there is no phone. The phone light had remained orange on my router.