topic Re: Poor wifi in Broadband

Poor wifi

Trev23 — Thu, 13 Feb 2025 12:46:24 GMT

My wifi keeps going off and I have to reboot the router. When I do an online check it says everything is fine, which it clearly isn't. This is happening now on a regular basis and us creating difficulties ad I am working from home. The router is quite old so this may be the problem.

Re: Poor wifi

Lisa-P1987 — Fri, 14 Feb 2025 09:22:22 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor wifi

Addie15 — Sun, 16 Feb 2025 09:25:31 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.