topic Re: Hub in Broadband

Hub

Tom2204 — Sat, 15 Feb 2025 16:56:23 GMT

Hi I can't connect my sky max hub to the app and therefore also can't connect the pod until the hub is set up in the app, even though my hub is set up and WiFi is working it's saying in the app the hub isn't connected

Re: Hub

Addie15 — Sun, 16 Feb 2025 09:15:56 GMT

Hi there, @Tom2204. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Hub

Addie15 — Tue, 18 Feb 2025 09:16:32 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.