topic Internet in Broadband

Internet

Tashalacie — Sat, 15 Feb 2025 22:13:01 GMT

My booster not working upstairs fine and it keep cutting out down stairs

Re: Internet

Tashalacie — Sat, 15 Feb 2025 22:14:59 GMT

My internet keep dropping out everywhere upstairs and down stairs

Re: Internet

caesarome — Sat, 15 Feb 2025 22:44:04 GMT

@Tashalacie

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: Internet

Tashalacie — Mon, 17 Feb 2025 17:47:45 GMT

I've done that and it it keep dropping out even though I've got a booster upstairs