topic Re: Wifi in Broadband

Wifi

Karlos79 — Sat, 15 Feb 2025 19:08:26 GMT

I connect to the WiFi and it works for a while but it then decides to disconnect and says no Internet and won't connect. It worked fine for the first few months but now I can't really use it and I'll m using my phone asca hot-spot

Re: Wifi

caesarome — Sat, 15 Feb 2025 19:20:58 GMT

@Karlos79

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: Wifi

Karlos79 — Sat, 15 Feb 2025 19:27:32 GMT

Do you honestly think that I would not have already done this before I wrote on here. Just asking for help. If no one can help then I will have to call sky