Internet dropping constantly

Jo239 — Sat, 15 Feb 2025 17:45:21 GMT

Internet connection drops from 1 to 3 times a day . I'm unsure if this is the router or another issue . When I check on app it says all is ok .
could I get some information as to what the cause of this could be

many thanks

Re: Internet dropping constantly

Daniel0210 — Sat, 15 Feb 2025 17:51:38 GMT

@Jo239
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

In addition~

▪️This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

▪️ For any customers working from home remember that Sky Broadband is a domestic service so you don’t receive any extra or quicker support.

topic Internet dropping constantly in Broadband

Internet dropping constantly

Re: Internet dropping constantly