topic TV connection issues in Broadband

TV connection issues

_Sandy_ — Sat, 15 Feb 2025 14:43:55 GMT

My sky TV is struggling to locate and connect to my sky broadband. My ONT box is upstairs in a spare room, and TV down in main living room. This has always been a bit of a problem. I have an old black ONT box next to my TV down stairs in the living room and wondering if possible to get BT to connect this and allow my TV TO connect using this network input?

Re: TV connection issues

Addie15 — Sun, 16 Feb 2025 09:11:43 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: TV connection issues

Addie15 — Tue, 18 Feb 2025 09:12:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.