Broadband down again 15 Feb

DeneSky — Sat, 15 Feb 2025 09:49:25 GMT

It says there is a technical issue. Sky does not seem to be bothered. They do not reply, there is no compensation especially for those working from home.

Re: Broadband down again 15 Feb

Daniel0210 — Sat, 15 Feb 2025 12:02:32 GMT

@DeneSky

They do not reply to what?

Have you reported this to Sky?

In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.

The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day). There is no equivalent scheme in place for customers in the Republic of Ireland.

As Sky broadband is a domestic set up there is no extra or quicker support for those working from home.

Re: Broadband down again 15 Feb

DeneSky — Sat, 15 Feb 2025 12:05:48 GMT

Thank you. I was just explained the same by Sky.

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Broadband down again 15 Feb

Re: Broadband down again 15 Feb

Re: Broadband down again 15 Feb