topic Re: Poor WiFi coverage in Broadband

Poor WiFi coverage

SeanChappell — Fri, 14 Feb 2025 19:15:49 GMT

Since upgrading and installing a new hub my WiFi coverage around the house is poor, even with a booster

Re: Poor WiFi coverage

Addie15 — Sat, 15 Feb 2025 09:51:57 GMT

Hi there, @SeanChappell. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Poor WiFi coverage

Addie15 — Mon, 17 Feb 2025 09:57:58 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Poor WiFi coverage

SeanChappell — Mon, 17 Feb 2025 11:07:21 GMT

I don't get any response from you??

nothing has changed and coverage is non existent.
the previous router covered the whole house and even out to the garden and I would like it returned and will cancel my current subscription.

Re: Poor WiFi coverage

Greenfingers001 — Mon, 17 Feb 2025 11:34:58 GMT

Hi there, I’ve re-escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147