topic Re: Alexa upstairs out of range. Ring doorbell not connecting in Broadband

Alexa upstairs out of range. Ring doorbell not connecting

bonestar — Fri, 14 Feb 2025 12:18:08 GMT

Alexa upstairs says out of range. Unable to reconnect ring doorbell. Problems arose when changed to full fibre.

Re: Alexa upstairs out of range. Ring doorbell not connecting

Addie15 — Sat, 15 Feb 2025 09:08:24 GMT

Hi there, @bonestar. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Alexa upstairs out of range. Ring doorbell not connecting

Addie15 — Mon, 17 Feb 2025 09:12:29 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.