topic Re: Internet drop out on WiFi connection in Broadband

Internet drop out on WiFi connection

Ian311 — Fri, 14 Feb 2025 09:01:18 GMT

We have only had the Sky Max Hub for 13 days but we are having issues with the internet connection on WiFi dropping off of devices and not being able to connect to our Google nest mini speaker. We have TP link extenders around the house but they seem to pick up the signal but it keeps dropping out.

Re: Internet drop out on WiFi connection

Addie15 — Sat, 15 Feb 2025 08:54:19 GMT

Hi there, @Ian311. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Internet drop out on WiFi connection

Addie15 — Mon, 17 Feb 2025 08:58:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.