Broadband drop outs

MikeBc — Fri, 14 Feb 2025 17:50:26 GMT

What happing with Sky Broadband drop outs. On average now last 4-5 days the broadband has been dropping between 2-10mins each time. It's becoming a right pain to watch anything.

Re: Broadband drop outs

caesarome — Fri, 14 Feb 2025 19:43:47 GMT

@MikeBc

Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

topic Re: Broadband drop outs in Broadband

Broadband drop outs

Re: Broadband drop outs