https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4911429#M467065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4263926">@Kirsty351</a>&nbsp;</P> <P>I had this happen a few days after I installed my new hub but that apart it has been fine so try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is if no help give Sky a call to report it to them.</P> Fri, 14 Feb 2025 19:43:17 GMT caesarome 2025-02-14T19:43:17Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4911333#M467028 <P>Hello&nbsp;</P><P>I installed my new Wi-Fi box this week and ever since it's been playing up keeps disconnecting and I have to keep reconnecting to my Internet box</P><P>Not happy when this box is supposed to be better, not worse than my old one for the money I'm paying&nbsp;</P><P>&nbsp;</P> Fri, 14 Feb 2025 18:00:17 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4911333#M467028 Kirsty351 2025-02-14T18:00:17Z https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4911429#M467065 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4263926">@Kirsty351</a>&nbsp;</P> <P>I had this happen a few days after I installed my new hub but that apart it has been fine so try running the line test here:<BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A></P> <P><BR />You can also run the test via the MySky app on a mobile data connection.</P> <P><BR />After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.</P> <P><BR />If this is if no help give Sky a call to report it to them.</P> Fri, 14 Feb 2025 19:43:17 GMT https://helpforum.sky.com/t5/Broadband/Internet-not-working/m-p/4911429#M467065 caesarome 2025-02-14T19:43:17Z