topic Re: WiFi keeps disconnecting in Broadband

WiFi keeps disconnecting

Kernowmogwi — Thu, 13 Feb 2025 19:51:29 GMT

Hi since changing to the new white hub the WiFi keeps dropping out and disconnecting. I have run the service check and WiFi check on the sky app and it all says fine but it keeps disconnecting. Never had this issue with the old black hub

Re: WiFi keeps disconnecting

Kevd1 — Thu, 13 Feb 2025 20:47:10 GMT

I'll keep an eye on this post because mines doing exactly the same but only on certain devices.

Re: WiFi keeps disconnecting

Kernowmogwi — Fri, 14 Feb 2025 19:20:51 GMT

Another evening of everything saying fine on the checks on the app but the WiFi keeps loosing connection. The hub is situated in the hall way with no obstructions.

Re: WiFi keeps disconnecting

lindaevans66 — Tue, 25 Feb 2025 13:43:58 GMT

Mine is the same. Wifi goes off and i have to reset sonos speakers. So annoying

Re: WiFi keeps disconnecting

Al+367 — Tue, 25 Feb 2025 14:17:29 GMT

Spent 6 hrs installing the new white max hub router last night and only had problems.

Tv connected well at first and then lost phone line. After repeatedly calling sky and resetting phone line is back but the wifi is now worse than the old black router. Signal is weaker around the house and looses signal. My old router id is still showing on wifi networks with a stronger signal despite being unplugged and in the box.

just spent another 2 hrs on the phone with no resolution as yet.

not happy (