topic WiFi is terrible in Broadband

WiFi is terrible

Stef14 — Fri, 14 Feb 2025 17:22:34 GMT

For the last couple of months my sky broadband has been really slow and terrible connection my tv buffers all the time I can never get a good connection on my phone so end up using my mobile data if this continues I will have to cancel my subscription as I'm paying for a service I can not use thanks

Re: WiFi is terrible

Addie15 — Sat, 15 Feb 2025 09:49:08 GMT

Hi there, @Stef14. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi is terrible

Addie15 — Mon, 17 Feb 2025 09:49:14 GMT

Update-We are closing this session now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: WiFi is terrible

Stef14 — Mon, 17 Feb 2025 09:54:12 GMT

Hi I couldn't find the message bubble to start a chat