topic WiFi not working as it should be in Broadband

WiFi not working as it should be

TobyB — Fri, 14 Feb 2025 16:44:23 GMT

Our WiFi is not working correctly, the app connection test says it's all fine but it's struggling to do basic things all day like sending WhatsApp messages.

Re: WiFi not working as it should be

Addie15 — Sat, 15 Feb 2025 09:41:32 GMT

Hi there, @TobyB. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi not working as it should be

Addie15 — Mon, 17 Feb 2025 09:43:13 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.